Frequently asked questions
Can i return my purchase?
At Irffinity, your satisfaction is our top priority. We stand behind the quality of our products and want to ensure that your shopping experience is smooth and hassle-free. If you're not completely satisfied with your purchase, we're here to help.
Eligibility for Returns
: You can request a return within 7 days of receiving your order.
: Items must be unused, unworn, and in their original packaging with all tags attached.
: A valid receipt or order confirmation email is required to complete your return.
Non-Returnable Items
The following items are not eligible for return:
final sale or non-returnable
Return Process
: Email us at support@store.irffinity.com with your order number, item(s) you wish to return, and the reason.
: Our team will provide you with return instructions and the return address.
: Securely pack the item(s) and send them back using a trackable shipping service.
: Once we receive and inspect the returned item(s), we’ll issue a refund to your original payment method within 5–7 business days.
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or damaged item).
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the item you want.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We’ll arrange a replacement or full refund as quickly as possible.
Questions?
If you have any questions about returns or need help with your order, please reach out to us:
📧 Email: support@store.irffinity.com
🌐 Website: www.store.irffinity.com
Irffinity — Where Fashion Meets Innovation. We appreciate your trust and support!
How do I place an order on Irffinity Store?
Placing an order on Irffinity Store is quick and easy. Start by browsing our website and selecting the products you love. Click the “Add to Cart” button on each item you wish to purchase. Once you're done shopping, click on the cart icon at the top-right corner of the page and proceed to checkout. During checkout, you’ll be asked to provide your shipping information, select a payment method, and confirm your order. After successful payment, you will receive an order confirmation email with the details of your purchase. If you need any help while ordering, feel free to contact us at support@store.irffinity.com.
When will I get my order?
At Irffinity Store, we aim to get your order to you as quickly as possible. Our standard processing time is 1–3 business days, which means we prepare, pack, and ship your order within that time. After your order is shipped, delivery times typically range from 7 business days, depending on your location and the shipping method selected. In some cases, international or remote locations may experience longer delivery times. You’ll receive a tracking number by email once your package is shipped, so you can follow its journey right to your door.
What if I entered the wrong shipping address?
If you’ve entered an incorrect or incomplete shipping address, please contact us immediately at support@store.irffinity.com. If your order has not yet been shipped, we will do our best to update the address for you. However, once the order is processed and shipped, we are unable to make changes, and Irffinity Store cannot be held responsible for packages delivered to the wrong address. Please double-check your shipping details before confirming your order to avoid any issues.
What payment methods are accepted?
Irffinity store accepts a wide range of secure payment methods to ensure a smooth checkout experience. These include Visa, MasterCard, American Express, Discover, PayPal, and other major credit and debit cards. All payments are processed through a secure and encrypted gateway, ensuring your information is always protected. We do not store your payment details, and your privacy is important to us.
Do you ship internationally?
Yes, Irffinity Store proudly ships worldwide! Whether you're in North America, Europe, Asia, or elsewhere, you can enjoy our products no matter where you live. Shipping rates and delivery times vary depending on the destination and will be calculated at checkout. Please note that international customers may be responsible for customs duties or taxes, depending on local laws and regulations. These are not included in the product or shipping prices.
What if I received a damaged or incorrect item?
If your item is damaged or incorrect, contact us at support@store.irffinity.com within 48 hours of delivery. We’ll arrange a replacement or full refund.